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Privacy Policy
This Privacy Policy outlines Value1, OOSH Learnings Private Limited’s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations . This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.
While you may be able to browse the platform (Website and App collectively referred to as “Platform”) from countries outside of India, however please note we do not offer any product/service under this Platform outside India. By visiting the platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.
We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.
Throughout this document, “we”, “us”, “our”, “ours” refer to VALUE1, OOSH LEARNINGS PRIVATE LIMITED. Wherever we have said ‘you’ or ‘your’, this means YOU
Who We Are
VALUE1, LEARNINGS PRIVATE LIMITED is a company incorporated and registered under the provisions of the Companies Act, 2013 and having its registered office at Plot No.42, Thirugnana Sambandar Street, Ram Nagar North, Madipakkam, Chennai – 600091, Tamil Nadu. OOSH Learnings Private Limited is engaged in the business of facilitating selling, marketing and retailing various services and products (“Business”) through the e-commerce websites and mobile applications (“App”) both developed and owned by Value1, OOSH Learnings Private Limited and/or its parent company, and/or its affiliates (Website and App collectively referred to as “Platform”) or offline stores / events to conduct its Business.
Roles We Play
We play the role of a Data Controller when we collect and process Personal Data about you.
We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller
Our Commitment
We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations
Personal Information Gathered By Value1
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including facilitating and processing payments), communicate with you, convey any promotional offers, services or updates associated with VALUE1, and generally maintain your accounts with us. We also use this information to customize your experience and improve VALUE1.
Information You Give Us:
We receive and store any information you provide while using VALUE1, or give us in any other way. You can choose not to provide certain information, but then you might not be able to use VALUE1. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you
Information We Collect About You:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
Information From Other Sources:
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
Categories of Personal Data
Categories of Personal Data collected and processed by us are as follows;
Demographic & Identity data
- Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture
- Open data and public records such as information about YOU that is openly available on the internet
- Details such as Transaction amount, Bank Name, Card Type, Card number.
Online Identifiers and other Technical Data
- Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet
- Technical details such as device information, location and network carrier when you use our mobile applications
- Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages and calls
- Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.
Consent
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
Purposes of Gathering Your Personal Data
We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:
Purchase and Delivery of Products and Services
We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
PROVIDE, TROUBLESHOOT, AND IMPROVE VALUE1
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the VALUE1
Recommendations and Personalization
We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with VALUE1.
Communicate With You
We use your personal information to communicate with you in relation to VALUE1 via different channels (e.g., by phone, e-mail, chat).
Advertising
We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
LAWFUL BASES OF PROCESSING YOUR PERSONAL DATA
We are permitted to process your Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:
- You have explicitly agreed to us processing your Personal Data for a specific reason
- The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you
- The processing is necessary to be in compliance with our Legal Obligations
- The processing is necessary for the purposes of a legitimate interest (“Legitimate Interest”) pursued by us, such as
- to provide services to you,
- to evaluate, develop or improve our products and services
Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement, your request for withdrawal will be processed.
COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES
Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. Likewise, Mobile Apps use requisite permissions and SDKs. These are used to make Websites & Apps work, or work more efficiently, as well as to provide information to the owners of the website/ App.
We use cookies, permissions and other trackers in our website, web-based properties and mobile applications that are used to collect and process data about you so we can provide you a better online experience as well as improve our services
Below are the categories of cookies used on our website along with a description of what they are used for
Strictly Necessary
These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us.
If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.
Functional
These cookies are used for remembering things like:
- Your user ID on the log on page
- Your region or country
- Your preferred language
- Accessibility options like large font or high contrast pages
Performance
These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to:
- Improve the performance of our services
- Improve the products we provide
Most web browsers allow some control of most cookies through the browser settings. Please note disabling the ‘Strictly Necessary’ cookies may cause certain parts of our website to remain inaccessible to you.
We use other tracking mechanisms in addition to the above
- Pixel Tags
- Log Files
- Clickstream analytics
Clickstream analytics
Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals.
Personal Data Disclosure
Value1 app contains third party SDKs that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products & services on behalf of us.These third party sites have separate and independent privacy policies.
SDKs | Purpose |
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Analytics |
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Payment |
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Login |
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We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your Personal Data which is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them.
We might also disclose your Personal Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.
Reasons for disclosing your Personal Data to other parties:
We may disclose your Personal Data to others where it is lawful to do so including where we or they:
- need to provide you with products or services
- where you have initiated a payment
- have a legal obligation to do so, e.g. to assist with detecting and preventing fraud,
- have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
- have a legitimate business reason for doing so
- want to send you information and promotional material regarding our products and services,
- have asked you for your consent to share it, and you’ve agreed
- Improve your online experience for using our product.
To whom your Personal Data may be disclosed:
We may disclose your Personal Data for the above purposes to other parties including:
- Other group companies and any subcontractors, agents or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors and officers)
- Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities
- Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals
- Overseas regulators
- Anybody else that we’ve been instructed to share your Personal Data with by you
Cross-Border Data Transfer
Personal Data we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Privacy Policy.
You understand and accept that these countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process. In addition, a number of countries have agreements with other countries providing for exchange of information for law enforcement, tax and other purposes.
If we transfer your Personal Data to third parties for purposes stated in this Privacy Policy, we will use best endeavors to put in place appropriate controls and safeguards to ensure that your Personal Data is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis, and is stored for no longer than is absolutely necessary.
Data Security
We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security.We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Data in line with our policies.
Retention and Diposal of Data
We keep the Personal Data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Data for those purposes and will make sure that your Privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Data that is no longer needed.
Links to Other Websites
Our website may contain links to the websites of other organizations. This privacy policy does not cover how that organization processes Personal Data. We encourage you to read the privacy policies on the other websites you visit.
Children’s Privacy
Our website is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors.
Your Rights As A Customer
We understand that when you interact with Value1, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your personal data, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of privacy@Value1.in
CUSTOMER GRIEVANCE REDRESSAL POLICY
- BackgroundCustomer satisfaction is one of the key focus areas and an integral part of Value1’s founding principles and business policies. We strongly believe that customer satisfaction is the most important factor in the growth and development of our business and hence, at Value1 we have adopted customer-centricity as a priority in developing our business processes. This Customer Grievance Redressal Policy summarizes and outlines the framework for addressing customer grievances.
- ObjectiveThe objective of this Grievance Policy is to provide a framework:
- to ensure provision of timely and effective resolution of issues raised by customers.
- to keep customers informed about the manner in which they can reach out to us to resolve their queries and grievances.
- Principles governing the Grievance policyPolicy on grievance redressal is governed by the following principles:
- Customer shall be treated fairly at all times.
- Issues raised by customers are always attended with courtesy and in time.
- Customers are provided with effective and satisfactory resolution within reasonable time period.
- Customers are fully informed of avenues to escalate their issues/ grievances if they are not fully satisfied with the response to their complaints.
- Customer SupportAny customer can reach out to our Customer Support team/ representative through telephonic or electronic mode in the following manner. (You may also access this information at https://support.Value1.in)
- Email customer service at
- For all local customers: support@Value1.in
- Call at Customer Service Desk
- Phone: 044 – 42167523 (Mon to Sat, 8AM to 10PM and Sun, 10AM to 7 PM)
- Lodge a ticket with the Customer Service Team
- The customer may. Choose to lodge a complaint at https://support.Value1.in. A ticket number shall be provided on customer’s registered email address for each complaint lodged through which the consumer can track the status of the complaint. On response/follow up calls or emails, The Customer Service representative may ask for the ticket number from the customer for verification purpose.
- Chat with our Customer Service Team
- On Value1 App and Desktop (Mon to Sat, 9AM to 7PM and Sun, 10AM to 6 PM)
Specific complaint numbers will be given to the complaints lodged by the customers to help them track the status of their complaints.- Customers will be offered a customer support facility during the business hours (Mon to Sat, 9AM to 7PM and Sun, 10AM to 6 PM)
- Grievance OfficerGiven below are the contact details, name and designation of the Grievance Officer of Value1. This information is provided in accordance with applicable provisions of the Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020:Name: Mr. ArunprakashDesignation: FounderAddress: Value1, OOSH Learnings Private Limited Plot No.42, Thirugnana Sambandar Street, Ram Nagar North, Madipakkam, Chennai – 600091, TamilnaduEmail Id: grievanceofficercs@Value1.inPhone: 044 – 42167523Time: Mon to Sat ( 9am to 7pm )
- Need to Know:
- Value1 DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means. Value1 never call users/customers with offers, discounts on products and offering free gifts.
- Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud consumers. Value1 regularly cautions its customers against sharing any personal or payment sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.
- Value1 shall not be liable for any loss, damage, expense incurred by a customer where the customer has shared personal and/or payment sensitive information with scamsters/fraudsters.
- We also request and encourage our customers to report such attempts or incidents to our Grievance officer (or Customer care) to enable us to investigate and explore legal recourse.
- Value1 reserves the right to divert the e-mails to support@Value1.in in event customers have directly written to grievanceofficer@Value1.in without exhausting the Grievance Redressal communication Procedure mentioned above
- Value1 relies on payment partners and banks. In certain cases involving payment/refund issues, we might see a delay as that is beyond our control once we pass the investigation to them however, we try our best not to exceed timelines stated in this policy
CONTACT US
For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at:
Contact Email Address: support@Value1
IN ACCORDANCE WITH INFORMATION TECHNOLOGY ACT 2000 AND RULES MADE THERE UNDER, THE NAME AND CONTACT DETAILS OF THE GRIEVANCE OFFICER ARE PROVIDED BELOW
Name : Mr. Arunprakash
Email : grievanceofficer@Value1.in
NOTIFICATION OF CHANGES
We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.
Terms & Condition
Please read the following terms and conditions before registering on, accessing, or using the website value1.in (“this Website”). This Website and this App are owned and operated by Value1 in MOU with Augmont Goldtech Private Limited (Formerly Augmont Precious Metals Private Limited).
We, Augmont Goldtech Private Limited and/or our designated affiliates (jointly “Augmont”) provide the Platform features to you, the user, subject to your acceptance of the following Terms and Conditions of Access and Use, constituting an agreement between us (“Agreement”). If you continue to use the Platform or communicate with us, you will be deemed to have accepted these Terms and Conditions of Access and Use. Please read these Terms and Conditions of Access and Use carefully. In addition, when you use any current or future Augmont service or business you will also be subject to the guidelines, terms and agreements applicable to such service or business (“Specific Terms”). If the Terms and Conditions of Access and Use are expressly inconsistent with such Specific Terms, the Specific Terms will prevail. Augmont may revise these Terms and Conditions of Access and Use from time to time and at any time, without notice to you. If you do not agree to be bound by these Terms and Conditions of Access and Use, as modified from time to time, you should leave the Platform immediately.
The section titles in these Terms and Conditions of Access and Use are for convenience only and have no legal effect.
ACCEPTANCE OF DISCLAIMERS AND EXCLUSIONS
You acknowledge that the disclaimers and exclusions of liability mentioned in these Terms and Conditions of Access and Use represent a fair and reasonable allocation of the risks and benefits of the Agreement between you and us, taking all the relevant factors into consideration. You agree that these disclaimers and limitations shall be enforceable to the fullest extent permitted by applicable law. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Platform or these Terms and Conditions of Access and Use must be filed within one (1) year after such claim or cause of action arose or be forever barred. These Terms and Conditions of Access and Use shall be read in conjunction with the Business Rules of Augmont and of the Platform, as available on the Platform. Augmont may revise these Business Rules from time to time and at any time, without notice to you..
COPYRIGHT
All content included on the Platform such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Augmont or its content suppliers and is protected by international copyright laws. All software used on this site is the property of Augmont or its software suppliers and is protected by international copyright laws. The content of the Platform cannot be copied, reproduced, republished, uploaded, posted, transmitted, or distributed for any non-personal use without the prior written approval of Augmont. Graphics, logos, page headers, button icons, scripts, and service names contained in or features on the Platform are trademarks or trade dress of Augmont. Augmont’s trademarks may not be used in connection with any other product or service, in any manner that is likely to cause confusion, disparage or discredit regarding Augmont and its products and services. All trademarks not owned by Augmont that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Augmont.
DISCLAIMER OF WARRANTIES
The Platform and all information, content, materials, products (including software), and services included on or otherwise made available to you through the Platform are provided by Augmont on “as is” and “as available” basis, unless otherwise specified in writing. Augmont makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software), or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Augmont disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Augmont does not warrant that this site; information, content, materials, products (including software), or services included on or otherwise made available to you through this site; their servers; or electronic communications sent from Augmont are free of viruses or other harmful components. Augmont will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software), or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified expressly in writing.
DISPUTES
Any dispute or claim relating in any way to your visit to the Platform or to products or services sold or distributed by Augmont or through the Platform will be resolved first by arbitration. The Indian Arbitration and Conciliation Act of 1996 applies to this agreement. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim in detail to our address available on the Platform. The arbitration will be conducted in Mumbai by an independent arbitrator appointed by Augmont. The costs of arbitration proceedings will be borne by the party so instructed by the arbitrator, on the merits of the case. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
ELECTRONIC COMMUNICATIONS
When you visit the Platform or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by one or more letters, e-mail, SMS, or by posting notices on the Platform. You agree that all the agreements, notices, disclosures, and other communications that we provide to you electronically satisfy all the legal requirements that such communications be in writing.
EQUIPMENT
You shall procure and maintain all communication and other equipment necessary to access the Platform and the costs of any such equipment and communication connections or use, including any applicable taxes, shall be borne solely by you. You are responsible for operating your equipment used to access the Platform.
FINANCIAL TRANSACTIONS AND TAXES
If you wish to make any financial transactions on the Platform, including paying for products or services, you may be asked for payment information. You agree that all information you provide is accurate, complete, and current and that you will pay all charges owed, including any applicable taxes. You agree that you are solely responsible for any personal income reporting and tax payments required of you by applicable government authorities.
GOVERNING LAW AND JURISDICTION
By visiting the Platform, you agree to be bound by the applicable Indian laws and State laws, including those pertaining to taxation. This Agreement has been executed and delivered in India, and its interpretations, validity, and performance shall be construed and enforced in accordance with the laws of the Republic of India, without regard to principles of conflict of laws, and shall be subject to the exclusive jurisdiction of courts at Mumbai, India.
INDEMNIFICATION
You agree to indemnify, defend and hold Augmont harmless from all claims, damages and expenses, (including attorney’s fees) made by any third party arising out of your content, your use of the Platform, your connection to the Platform, your violation of this Agreement, our Terms and Conditions of Access and Use or our business policies, and the development, operation, maintenance, use and contents of this Platform.
INDEPENDENT INVESTIGATION
You acknowledge that you have read these Terms and Conditions of Access and Use and agree to them in the entirety. You understand that we may at any time (directly or indirectly) solicit member referrals on terms that may differ from those contained in these Terms and Conditions of Access and Use. You have independently evaluated the desirability of associating with the Platform or of participating in its programs or of availing its services and/or products, and are not relying on any representation, guarantee, or statements other than as set forth in these Terms and Conditions of Access and Use.
LICENSE AND SITE ACCESS
Augmont grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Augmont. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Augmont. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Augmont without its express written consent. You may not use any meta tags or any other “hidden text” utilizing Augmont’s name or trademarks without the express written consent of Augmont. Any unauthorized use terminates the permission or license granted by Augmont. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the Platform so long as the link does not portray Augmont, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Augmont logo or other proprietary graphic or trademark as part of the link without express written permission.
LIMITATION OF LIABILITY
You expressly agree that the use of the Platform is at your sole risk. While we will take all reasonable precautions to ensure uninterrupted and error-free operations, your access and use of the Platform are at your sole risk. The service is provided on an “as is” and “as available” basis. We and our licensors, suppliers, vendors, parent, holding, subsidiary and related companies, affiliates, officers, agents, and employees expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In no event shall Augmont be liable for any direct, indirect, incidental, special, punitive, consequential damages, or any damages whatsoever, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from:
- The use or the inability to use our services or access content,
- The cost of procurement of substitute goods and services resulting from transactions entered into through or from the Platform,
- The unauthorized access to or alterations of your transmissions or data,
- Statements or conduct of any third party on the service, or
- Any other matter relating to any service or product offered, delivered, or agreed to be delivered, even if Augmont has been advised of the possibility of damages.
OTHER BUSINESSES
For your convenience, the Platform may provide links to the sites of affiliated companies and certain other businesses, which may not be in our control. You acknowledge that Augmont does not endorse these linked sites (even if they pop up in a frame) or any links contained in these linked sites. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their website. Augmont does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
PATENTS
One or more patents owned by Augmont may apply to the Platform and to the features and services accessible via the Platform. Portions of the Platform may operate under the license of one or more patents.
PRICING
Except where noted otherwise, the prices displayed for products on the Platform represent the value of the respective product. For certain transactions, you shall bear fees and charges in addition to payment for prices displayed on the Platform. Such additional fees and charges shall be as are stated on the Platform. Please pay attention to the details of your transactions, because your total price for a transaction may include taxes, fees and shipping costs, which you are responsible for paying.
With respect to services provided or products sold by Augmont, we cannot confirm the cost of a service or the price of a product until you order. Despite our best efforts, a small number of the items in our catalogue may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
PRIVACY
The Platform is strongly committed to your right to privacy and to keeping your information secure. We collect your personal information on a need-to-know basis. Personal information includes, but is not limited to, first and last name, physical address, e-mail address, phone number, birth date, and any other information that itself identifies or when tied to the above information, may identify you as a specific individual. Additionally, Augmont may require you to provide additional information and documents for meeting its Know-Your-Client guidelines. The Platform does not collect personally identifiable information about you except when you specifically and knowingly provide it. Augmont uses your personally identifiable information also to operate the Platform and offer its services and to inform you of new features, services, and products from Augmont.
Augmont may carefully select other companies to send you information about their products or services which are related to the Platform but are not necessary to its operation (an “Extended Service”). You would be provided the option to decline the Extended Service.
Augmont may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary: (a) to conform to the edicts of the law or comply with legal process served on Augmont; (ii) to protect and defend the rights or property (including intellectual property) of Augmont and/or of the Platform or (iii) to act under exigent circumstances (as Augmont may, in its sole decision decide) to protect the personal safety of users of the Platform, Augmont, or the public.
The Platform may have features that provide for users to disclose their identities and communicate with other users. Your use of such features and disclosure of any personal details (e.g. e-mail address, mobile numbers) by you through these features are at your sole risk, and Augmont accepts no responsibility for the same.
PRODUCT DESCRIPTIONS
Augmont attempts to be as accurate as possible. However, Augmont does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Augmont is not as described, your sole remedy is to return it in unused condition for a replacement under the provisions of our Replacement Policy.
RETURNS, REPLACEMENT AND TITLE
Augmont does not take title to returned items until the item arrives at our designated address. For more information about our returns and replacement, please see our Replacement Policy.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
You may post reviews, comments, photos, and other content and submit suggestions, ideas, comments, questions, or other information to the Platform, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address or mobile number, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Augmont does not regularly review posted content, but reserves the right (but has no obligation) to remove or edit such content, at its sole discretion.
If you do post content or submit material, and unless we indicate otherwise, you grant Augmont a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Augmont and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Augmont for all claims resulting from content you supply. Augmont has the right but not the obligation to monitor and edit or remove any activity or content. Augmont takes no responsibility and assumes no liability for any content posted by you or any third party.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies posted on this site. These policies also govern your visit to the Platform. We reserve the right to make changes to our site, policies, and these Terms and Conditions of Access and Use at any time. If any of these Terms and Conditions of Access and Use is deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall be modified so as to give effect to the economic intent of such impugned provision, and shall not affect the validity and enforceability of the remaining Terms and Conditions of Access and Use.
TERMINATION
Augmont reserves the right to discontinue, in whole or in part, any portion of the Platform services or programs with or without notice. This discontinuation may relate to all users, certain groups of users, or to certain individual users.
This Agreement and the license rights granted hereunder shall remain in full force and effect unless terminated or canceled for any of the following reasons: (a) immediately by Augmont for any unauthorized access or use by you; (b) immediately by Augmont if you assign or transfer (or attempt to do so) any rights granted to you under this Agreement; (c) immediately if you violate any of the other terms and conditions of Terms and Conditions of Access and Use. Termination or cancellation of this Agreement shall not affect any right or relief to which Augmont may be entitled at law or in equity. Upon termination of this User Agreement, all rights granted to you will terminate and return to Augmont.
VOID WHERE PROHIBITED
Although the Platform is accessible worldwide, not all products or services discussed or referenced on the Platform are available to all persons or in all geographic locations or jurisdictions. The Platform reserves the right to limit the provision of any product or service to any person, geographic area, or jurisdiction it so desires, in its sole discretion and to limit the quantities of any such product or service that it provides. Any offer for any product or service made on the Platform is void where prohibited.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Augmont does not offer services or sell products to parties under the age of 18 years. Augmont reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders and instructions at its sole discretion.
ACCOUNT
ELIGIBILITY
You may use the Platform only if you are an Indian citizen, residing in India, and are eligible to enter into contracts under Indian law. Non-Indian citizens and non-resident Indians cannot participate on the Platform at present.
YOUR REGISTRATION OBLIGATIONS
In consideration of your use of the Platform, you agree to:
- Provide true, accurate, current, and complete information about yourself as prompted by the registration form required by the Platform (such information being the “Registration Data”), and
- Maintain and promptly update the Registration Data to keep it true, accurate, current, and complete.
In addition, if required you fill and sign all forms and documents which form part of your account opening kit, and supply us with all the relevant legal documents and financial information which law requires us to maintain. You warrant and represent that all information that you supply to us is accurate and truthful. You also expressly authorize Augmont to obtain reports concerning your credit standing and business conduct.
You can open an augmont account with us by entering your mobile number and verifying the same with the OTP sent to your mobile number.
Notwithstanding the foregoing, we may provide you with access to some parts of the Platform without you registering as a user. In that case, your identification is based on other means of identification that we deem appropriate. You warrant and represent that all information provided for this other means of identification is accurate and truthful. You further agree that such information may be collected and disclosed to us and used in accordance with these Terms and Conditions of Access and Use.
DISAPPROVAL OF APPLICATION
If you provide any information that is untrue, inaccurate, not current or incomplete, or Augmont has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Augmont has the right to suspend or terminate your account and refuse any and all current or future use of the Platform (or any portion thereof) without any liability to you.
ACCOUNT SECURITY
Upon completing the registration process with the Platform, the system will create a unique customer id for you. You are responsible for maintaining the confidentiality of the account, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify Augmont of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session.
TERMINATION OF ACCOUNT
You agree that Augmont, in its sole discretion, may terminate your password, account, or your use of the Platform. Augmont may terminate your Account and remove any content within the Platform for any reason, including, without limitation, if Augmont, in its sole opinion, believes that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions of Access and Use. Augmont may also, in its sole discretion and at any time, discontinue the Platform, or any part thereof, without notice. You may also request Augmont to terminate your account with us by sending an email to the customer help desk from your registered email id. You agree that any termination of your access to the Platform under any provision of these Terms and Conditions of Access and Use may be effected without prior notice, and acknowledge and agree that Augmont may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or to the Platform. Further, you agree that Augmont shall not be liable to you or any third party for any termination of your access to the Service. However, on such termination, Augmont shall, based on the request from the customer, deliver the bullion lying in the vaults in the form of coins and/or bars, sell the fractional parts and return the net amount of money standing to the credit of your Account
INVESTMENT DECISIONS
Augmont may publish research and opinions on the Platform, for your information. You may not rely on any such information for forming your investment decisions. You acknowledge that Augmont or the Platform and its officers, directors, employees, agents, and affiliates will have no liability with respect to transactions in or for your Account and your investment decisions.
OPERATIONS
OVERVIEW
Through the Platform, Augmont shall facilitate the buy and sell of Gold and Silver (Bullion). All such buy and sell transactions are final and non-reversible.
Augmont shall provide buy/sell quotes for the prices of Bullion, which shall be linked, based on a formula, to the prices of gold and silver in the spot market. You may buy any quantity of Bullion through the Platform, subject to policies framed in this regard by Augmont. Augmont shall issue an invoice with Bullion (as the case may be) purchased by you. The Bullion purchased will be delivered to and stored with a custodian in a vault on your behalf and at your request by default. The cost of insurance of Bullion will be borne by Augmont.
You shall have the option to (a) sell gold/silver from your Platform account back to Augmont at the prices shown on the Platform at the time of sale, or (b) request for the delivery of the gold/silver in the form of coins and bars online from us or (c) transfer the gold/silver to another account.
BUSINESS DEPOSIT
You can transfer business the deposits in your account by using Internet banking, electronic transfer, cheque, demand draft, and debit card or wallet. Business Deposit will be credited in your account only after the funds are cleared.
When you buy gold/silver through your Account on the Platform, you can use the amount of the business deposit towards the amount payable for the purchase in your Account. Similarly, when you sell gold/silver from your Account on the Platform, the amount of the transaction can be added to the business deposit or bank account as per your request in your Account. No interest would be payable on the business deposits maintained by you in the Account or with Augmont. You may withdraw a part or the entire business deposit in your Account upon request to Augmont. The withdrawal may be effectuated by such means as Augmont may decide at its sole discretion. Such means may include electronic transfer of funds to your bank account and payment through cheque.
While it is unlikely, there could be a negative deposit in your Account due to reasons such as charges debit, inadvertently processing buy orders exceeding the business deposit, technical issue etcetera. In such a case, you would promptly transfer funds to your Platform Account to the extent of the negative balance. If payment is not received within a reasonable time, your Account may be closed, without prior notification. In such an event, you will be liable for any resulting losses and all associated costs incurred by Augmont.
PLACEMENT OF ORDERS
The market prices of bullion shown on the Platform would be an invitation to offer to all eligible account holders. An order legitimately placed by an eligible Account holder would constitute an offer for purchase or sale of the Gold or Silver, as the case may be. Augmont may accept or reject such an offer, at its discretion.
Though orders would usually be attended to within seconds, certain orders, at Augmont’s discretion, may be subject to manual review and entry, which may cause delays in the processing of your orders. You also accept that you will receive the price at which your order executes in our systems, which may be different from the price at which Gold or Silver is trading at when you enter your order into our system. You acknowledge that you cannot modify an order once placed and that orders may get executed at a price significantly unfavorable to you, depending upon market fluctuations.
AGENTS
In order to ensure smooth and efficient operations, Augmont may appoint one or more agents (including a Commission agent) on your behalf, from time to time. If required, you agree to ratify such appointment(s) retrospectively. All agents shall have the right to terminate their appointment at any time, without prior notice to you.
The Commission agent appointed by Augmont on your behalf shall be appointed for a limited purpose of representing you and acting on your behalf – to make deliveries/constructive deliveries, make and receive payments for trades done by you on the Platform. Your acceptance of these Terms and Conditions of Access and Use shall form consideration for the appointment of the Commission Agent.
All payments from and to you shall be appropriated through the Commission agent as and when required. Notwithstanding the above mechanism, all statutory liability (including GST and other applicable taxes) shall always be to your account, and you shall indemnify the Commission Agent for any losses suffered for acting as your agent.
REQUEST DELIVERY
The Platform offers services for users who wish to request the delivery of the gold and silver bought by the users and lying in the vaults. The Platform displays the articles that are available for delivery along with the making and delivery charges for each article. Some items may appear slightly larger or smaller than the actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be liable for any legal action on this account. All the details regarding the product shall be clearly displayed on the Platform.
This facility shall be available to all registered users of the Platform. Any registered user who wishes to request delivery of the gold and silver from the Platform can choose from the selection of Jewellery and Coins and Bars available on the Platform and add the item to the shopping cart.
Product
Infrequently, data may be inaccurately displayed on the Platform due to system errors. Augmont reserves the right to correct any and all errors when they do occur and Augmont shall not honour inaccurate or erroneous prices. The delivery charges on the Platform are also subject to change without notice. For any order the delivery charges on the day the order is confirmed prevails. The delivery charges of the products listed on the Platform are fixed and not negotiable.
Delivery
Delivery shall be made by the Company/courier agent at your doorstep. All the items shall be delivered directly to such person and under any circumstances whatsoever, the member cannot change the recipient details after the order is processed. The member has the option to change the shipping address, before the product is actually shipped. In the event the member wishes to change the shipping address he/she has to log in to his/her user account on the Platform and click on the “Change Shipping Address” button next to the shipping address and change the address or can request the helpdesk via email. However, the Shipping Address cannot be changed once the order is processed.
The recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents before accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance with the order placed.
The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer/recipient for any refund/replacement, under any circumstance, for any subsequent complaints with respect to such deliveries If the recipient is not available at the time of delivery, the Company/courier agent shall try and deliver the item thrice before returning the same to Augmont. All costs for the re-shipment and handling in the case of non-delivery to the Customer shall be chargeable to the Customer.
Return & Replacement Policy
In the event you receive a damaged / defective article or an article that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
Upon receiving your complaint, Augmont shall verify the authenticity and the nature of the complaint. If Augmont is convinced that the complaint is genuine, Augmont shall provide a free replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, Augmont reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Augmont in this regard.
Before accepting the shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If you observe that the package is damaged or tampered with, we request you not to accept the delivery and inform Augmont at the earliest. The return process of the product may be restricted by Augmont depending on the nature and category of the product.
Refunds
Any refunds due by Augmont to the user for non-availability of articles shall be credited to the registered user’s business deposits balance with Augmont.
INTERMEDIARIES
Augmont may appoint Intermediaries and Distributors who shall assist us in distributing our products to you. Augmont shall communicate all the transaction details to you directly by means of emails, SMS and any other medium. and it is your responsibility to ensure that you receive this communication. When you visit the Platform or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by one or more letters, e-mail, SMS or, by posting notices on the Platform. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy all legal requirements that such communications be in writing. Augmont shall not be responsible to you in the event of default or any wrongful, dishonest, criminal, fraudulent act or wilful misconduct or gross negligence on the part of these Intermediaries. However, you shall immediately inform Augmont on the occurrence of such an event through emails/telephone/fax or any other convenient means. The activities of the Intermediaries and its personnel/representative(s) shall not be construed to be activities of Augmont.
TRANSFER THROUGH SUCCESSION
Any gold/silver lying in the vault, and business deposit is non transferable unless specifically allowed by Augmont. However, in case of death or insanity, Augmont shall transfer such gold/silver, and advance balance to your legal heir(s) after the required due diligence, and your legal heir(s) shall be regarded as the Registered User thereafter.
FORCE MAJEURE
In case of the inability of Augmont to make deliveries of coins, bars and jewelry bullion due to reasons beyond its control, Augmont may require that the deliveries be effectuated through specific modes, including through local agents/jewelers. In such a case, you agree to bear any additional costs and fees necessary for the delivery to be complete.
BUSINESS RULES
INTRODUCTION
These rules are the business rules of the website www.value1.in owned and operated by Value1, OOSH Learnings Private Limited in MOU with Augmont Goldtech Private Limited and/or its affiliates (jointly “Augmont”). For the sake of brevity, these business rules are referred to as “Business Rules”. These Business Rules are to be read in conjunction with the other applicable provisions, articles, terms, conditions, stipulations, and rules of Augmont and the Platform. We, Augmont, provide certain services and products to you, the user, subject to these Business Rules. Augmont may revise these Business Rules from time to time and at any time, without notice to you.
The section titles in these Business Rules are for convenience only and have no legal effect.
OVERVIEW
The Platform shall facilitate purchase and sale of Gold and Silver with each of its specific users (such users are referred to as “Registered Members”). The Bullion can be bought and sold online using the Platform’s buying/selling platform. You can buy/sell any quantity of gold and silver on the Platform. The value of Bullion is in INR terms and excludes GST and other applicable taxes. Both Buy and Sell prices of Bullion will be quoted exclusive of GST. Augmont shall raise e-invoices for the Bullion sold.
Augmont shall provide buy/sell rates of Bullion, Registered Members shall have the option to either sell the Bullion to Augmont at the prevailing market prices or allow the custodian to store the bullion in the designated vaults or to request for the delivery of the Gold/Silver bought in the form of coins and bars online with us.
Business Days and Hours
The Platform shall facilitate buying and selling of Bullion on all days of the week 24/7. The customer service shall however be available only during business hours. In the event of the breakdown of the system or communication link is severe, the Platform will see some downtime and will be up and working after the problem is resolved.
Other operations such as transfer of business deposits, request delivery function, shop, change of registered address, registration of new SIP, etc can generally be conducted on any day and at any time throughout the year. The processing of these operations will however happen only during working days and hours.
ACCOUNT OPERATIONS
Augmont and the Platform reserve the right to accept or reject a member’s application for membership, without providing any reason for its decision. All Registered Members shall be subject to and shall follow the rules which are made applicable by Augmont and/or the Platform from time to time. The unique id provided to the member cannot be changed.
TRANSFER OF FUNDS
A Registered Member’s account (“Account”) shall always reflect the business deposit balance in his Platform account and the balance of net bullion purchased by him/her lying in the vault. The Registered Member may transfer business deposit money with Augmont and withdraw the same from the Platform Account as and when he/she requires.
By clicking on the ’Deposit Funds’ tab on the website, you will be provided with various options for depositing advance money like Net Banking, Debit Card, RTGS, NEFT, NACH, Wallet, Cheque, and DD. By clicking on Net Banking or Debit Card, you will be redirected to the online payment gateway. You can, then, transfer such business deposit to Augmont and the same will reflect in your Platform account immediately. In case of payments done by RTGS, NEFT, Cheque, or DD, your Platform account will be credited within 48 hours of the receipt of such business deposit by Augmont. Surplus funds lying in an Platform account of a Registered Member shall remain with Augmont. The Registered Member may place a request for withdrawal of a specific amount from the business deposit with Augmont. Augmont shall transfer such amount to the bank account of the concerned Registered Member within seven working days from the date of receipt of such withdrawal request. In case such surplus funds are lying with Augmont for a period of more than 180 days, the system shall generate a withdrawal request of such surplus funds and the same shall be transferred to the bank account of the concerned Registered Member within seven working days However, Bullion India may deduct charges for generating such withdrawal requests as per its discretion. You can not withdraw the amount from your account to your bank account without performing any buy and sell transactions.
BUYING / SELLING
The common parameters with respect to buying/selling are as follows:
- Buy/Sell Price Spreads: The Platform will continuously provide buy/sell prices for the gold/silver on the platform. The buy/sell prices and the spread between them could change on the basis of various factors including price volatility, supply factors, external market conditions, etc.
- Price Quote Requests: Registered Members could request market price quotes for gold/silver they wish to buy/sell in, and could buy and sell at the quoted price by placing orders. Currently this facility is not available.
- An order which does not conform to the specifications laid down by Augmont and the Platform shall be considered void.
- Quantity of Gold/Silver earned through any promotional offers on Augmont app is non-saleable. However, a customer can request physical delivery of this Gold/Silver by paying nominal making and delivery charges.
- Cashback or amount received through any promotional on the Augmont app cannot be withdrawn. However, this can be used to purchase Gold/Silver or to request physical delivery of Gold/Silver on the Augmont app.
- In case you face any technical, network or unexplained issues during the processing of your transaction, your amount will be refunded back to your account. You are requested to reinitiate the transaction during such scenarios. Augmont will not be responsible for any difference in the rates of any product.
Buying/selling Functions
Following functions can be performed by the Registered member:
- Buy: A Registered member can buy gold and silver in any quantity in grams up to four decimals. There is no upper limit on purchase quantity. The customer shall pay the amount using a payment gateway immediately at the time of buying the gold/silver. Upon successful execution of buying, the purchased Bullion will reflect in the Registered Member’s Platform Account. The Registered Member can also utilize his/her business deposit for the buying of Gold and Silver. On execution of every buy order, Augmont / the Platform will purchase the corresponding quantity of physical Bullion(as the case may be) and deliver it to the custodian who stores their bullion in the designated secured vaults.
- Hold: The Bullion purchased by a Registered Member can be stored with the custodian in a designated vault.
- Sell: The gold and silver held by a Registered Member can be sold back to Augmont in any quantity in grams up to four decimals. A Registered member can sell only the bullion which is lying in the vault on his/her behalf. Upon successful execution of the sale, the sold quantity of Bullion will be deducted from the Registered Member’s Platform Account and the appropriate amount of funds will be added to her/his Account. The gold or silver bought cannot be sold within 48 hours from the time of buying.
SYSTEMATIC INVESTMENT PLAN
- Systematic Investment Plan (henceforth referred to as “SIP”) is a disciplined accumulation of Gold/Silver. The SIP enables the member to buy gold and silver of a certain fixed amount every month and accumulate Gold/Silver at periodic intervals at a “Configured Price”.
- The Configured Price for SIP shall be calculated by the Platform on every Business Day and shall be displayed on the Platform before 1 pm which shall be final and binding for everyone. A Business Day means any day other than Sunday or a day declared as a holiday under the Negotiable Instruments Act, 1881 or a day on which normal business could not be transacted due to storms, floods, strikes, riots, or any other events as Augmont may specify from time to time.
- To start the SIP, the member needs to log in to his/her account, click on the SIP link and fill in a simple form specifying the choices and submit. After successfully submitting an SIP application, the member will get a confirmation SMS/email.
- The member can start their SIP with the minimum amount of ₹ 1000 per month and can invest in multiples of ₹ 1000 thereafter.
- The member gets an option to buy additional quantities of gold and silver in the existing SIP and the said quantity shall be added to the SIP quantity for the tenure. The member can choose the duration of this SIP which can range from 1 year to 10 years.
- The member gets an option to choose the SIP date cycle from the four options viz. 5th/12th/19th/26th of every month. e.g. If the member submits the SIP application on the 7th October and selects the SIP cycle date as the 12th of each month, then the SIP will initiate on the 12th of October. However, if they choose the SIP cycle date as the 5th of each month, then the SIP start date will be the 5th of November.
- One cannot change the amount of SIP, duration, and cycle date once the request is submitted. In order to change one has to terminate the existing SIP and register for a new one. There are no charges currently for doing the same.
- The frequency of buying is once per month. So, if the member chooses the SIP amount to be ₹ 1000 per month in SIP, ₹ 1000 is utilized for purchasing the Gold/Silver.
The Registered Member can request for termination of his existing SIP by contacting the customer help desk. SIP will be terminated only upon the completion of the current SIP cycle month. e.g. If the member has selected 5th of every month as his SIP cycle date and his SIP is active, and the member decides to exit the SIP on 10th of the month, the cycle will continue till 4th of next month and then terminate.
At the end of SIP tenure or on SIP termination, the member may sell the gold and silver at the market price displayed on the Platform. Alternatively the member can request for termination of his account with us in which case the gold and silver shall get sold at the market rate and the proceeds shall be remitted to the member’s bank account.
- You may not sell Gold / Silver under SIP but you can request the delivery of the gold and silver accumulated during the tenure of the SIP. Alternately you may sell the gold and silver under the SIP at the end of the tenure.
- In case you miss your monthly SIP installment, you will be given a grace period of 60 days. Within the grace period, if you do not transfer sufficient funds in your account, then your SIP may be treated as ’defaulted’ and your SIP may be irreversibly terminated.
- The SIP is neither a financial product nor a deposit scheme but a disciplined method of accumulating Gold/Silver. Bullion India offers no investment advice or any assured returns while promoting the SIP.
REPLACEMENT POLICY
The following rules will apply regarding the replacement of articles delivered to the customers:
- Replacement shall be sought in writing no later than three business days from date of delivery to the Registered Member;
- Replacement shall be subject to the return of the delivered articles at Augmont’s office address stated for this purpose on the Platform;
- It shall be the responsibility of the Registered Member to ensure the safe delivery of articles to Augmont’s custody. Till such time that the receipt of Bullion is acknowledged as “received” by Augmont, the risk of loss of the article shall remain with the concerned Registered Member;
- Replacement shall be subject to handover of the delivered article in its original tamper-proof packing, if any, in an intact, un-opened, and non-mutilated condition. The decision of Augmont regarding the condition of the tamper-proof packing shall be final and conclusive;
- While Augmont shall try to replace a returned piece with a close substitute, Augmont shall have the right to replace the returned piece with any piece which is similar in composition and equal in market value on the date of replacement (although not necessarily similar in shape or design) with the returned piece.
Taxes, brokerage, and other charges
No brokerage will be charged to Registered Members for any buy and sell done by them. For each buy and sell conducted by a Registered Member, an e-invoice will be generated in the name of the Member.
All taxes, duties, levies etcetera, as applicable, will be borne by the concerned Registered Member. Augmont shall not be responsible for such statutory taxes.
SYSTEMS
- Operations on the Platform shall be conducted on an automated basis. Registered Members will be required to connect to the Platform over the Internet.
Operations on the Platform shall be allowed through suitable internet-connected devices of a Registered Member. Each registered member shall login with their respective augmont account by entering their mobile number. A registered member shall have non-exclusive permission to use the Platform in the ordinary course of business. A registered member shall not have any title, rights or interest with respect to the Platform, its facilities, software, and the information provided by Augmont and the Platform. The permission to use the Platform shall be subject to payment of such charges as Augmont and the Platform may prescribe from time to time.
A Registered Member shall not, by herself/himself or by through any other person(s), directly or indirectly:
- Use the Platform for any purpose other than that approved and specified by the Platform;
- Copy, alter or modify the Platform, or make the Platform available to any other person;
- Use the Platform in any manner other than the manner as specified by Augmont;
- Attempt – directly or indirectly – to decompile, disassemble or reverse engineer the Platform;
- Publish, supply, show, or make available to any other person or reprocess, re-transmit, store or use the facilities of the Platform.
RISK MANAGEMENT SYSTEM
A Registered Member shall be allowed to operate upon compliance with all requirements of the Platform and of Augmont, including availability of 100% advance funds for buying. Neither the Platform nor Augmont shall provide a credit facility to the Registered Member.
CONTROL & REPORTING SYSTEMS
The Platform may, at the decision of Augmont, cease operations in Bullion (Selected denominations of Gold and Silver as specified by the Platform) on the system for such an amount of time and for such reasons as it may deem fit in the best interests of the Registered Members and the overall markets. Orders, if any, in violation of an operation cease, will be rejected by the Platform.
Details of transactions conducted by Registered Members would be updated with the back-office systems of Augmont on a-real time basis. Registered Members can access the reports of their transactions over the Platform. Augmont may record such additional information about the buying and selling conducted on the Platform as it may consider relevant or necessary for its use.
Shipping Policy
How does the delivery process work?
- Once our system processes your order, our seller partners check the orders and confirm your orders and your products are inspected thoroughly to ensure they are in perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
Our partners package your products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
What is the range of locations to which Value1 ships their products?
Value1 ships throughout India!
My order has been shipped. Now how can I track it?
After placing your order, you will receive a confirmation message on your registered email and phone number. As we prepare and ship your order within 24 hours of the confirmation, you can then check the status of your package through the ‘Track’ button on the ‘My Orders’ section. You can also choose to receive your order updates on WhatsApp.
What is the estimated delivery time?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
- Though, our partners keep 95% of their catalogue in their inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
- While we are trying our best to avoid this situation, these products might delay your order.
- If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different partner locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.
Are there any shipping charges applicable on my order?
- We have partnered with various shipping partners and the pricing is based on delivery speed and the order value.
- You can choose the various shipping options based on the products and location while completing the order.
- Most of the domestic shipments will have a flat standard fee for all the orders below Rs.499 and most of the partners will deliver free for all the orders above Rs.499 as a standard delivery option.
- We are currently not accepting Cash On Delivery orders below Rs.499 or above Rs.5,000.
Does Value1 ship outside India?
No, at present we are not shipping to any international locations.
Cancellation, Return & Replacement Policy
Cancellation Policy:
Once orders have been successfully placed, they cannot be cancelled.
Return & Replacement Policy:
In the event you receive a damaged / defective article or an article that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
Upon receiving your complaint, Augmont shall verify the authenticity and the nature of the complaint. If Augmont is convinced that the complaint is genuine, Augmont shall provide a free replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, Augmont reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Augmont in this regard.
Before accemting the shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If you observe that the package is damaged or tampered with, we request you not to accemt the delivery and inform Augmont at the earliest. The return process of the product may be restricted by Augmont depending on the nature and category of the product.
Refunds:
Any refunds due by Augmont to the user for non-availability of articles shall be credited to the registered user’s business deposits balance with Augmont.